Refund policy

ORDER PROCESSING & DELIVERY

READY TO SHIP WIGS

Ready-to-ship wigs are in stock and will be dispatched within 1–3 business days after payment is received.

All units are sold as shown. If you would like any small adjustments, such as styling, changing the parting or adding a fringe, you can include your request in the order notes. Please note that a wig altered at your request before shipping (for example lace cut, parting changed or fringe added) cannot be returned.

PRE-ORDER WIGS

Wigs from our pre-order collection are made to order and have an estimated turnaround time of 4–6 weeks.

Once your wig is completed, we will contact you via email and may share photos of the finished unit before arranging shipment.

CUSTOM WIGS

Custom wigs can be requested through our Custom Order Form and are created based on your personal preferences.

Production time is typically 6–8 weeks, depending on the design. Once your custom unit is complete, we will contact you with an update and provide photos before shipping.

SHIPPING

All orders are shipped from the Netherlands using a secure and tracked delivery service.

Delivery times vary depending on your location. A signature may be required upon delivery to ensure your order arrives safely.

International orders are shipped via courier and typically arrive within 7–14 business days, depending on the destination.

PLEASE NOTE

For customers outside the EU, import duties, taxes and VAT may be charged once your order reaches your country. These charges are the responsibility of the buyer.

We recommend checking your local customs regulations before placing an order.

RETURNS & REFUNDS

Right of withdrawal (14 days)

You can withdraw from your purchase within 14 days without giving a reason. The period ends 14 days after the day you, or someone you designate, receive the wig. To withdraw, let us know before the period ends by email or through our contact page. A short statement is enough, or you can use the EU model withdrawal form.

Please return the wig within 14 days of telling us. You pay the direct cost of returning it; we recommend a tracked and insured service.

We refund the full amount you paid, including the standard delivery cost, within 14 days of receiving your withdrawal notice. We may wait to refund until we have received the wig back. We refund using the same payment method you used.

Handling the wig

You may inspect the wig as you would in a shop: try it on over clean hair or a wig cap, without cutting the lace, using adhesive, washing, styling or colouring it. If the wig has been handled beyond what is needed to check it, we may deduct the loss in value from the refund.

Exceptions

The right of withdrawal does not apply to custom wigs made to your personal specifications, or to wigs altered at your request before shipping (for example lace cut, parting changed or fringe added).

Orders outside the EU

The same 14-day right applies. Import duties and taxes charged by customs in your country are not refunded by us.

Faulty or incorrect items

If your wig is faulty or not as described, the statutory guarantee applies. Contact us with photos and your order number and we will repair, replace or refund it, including the return costs.