FAQs

All of our wigs are made from premium human hair, selected for its quality, softness and natural appearance.

Yes, many of our wigs can be worn glueless using adjustable straps and an elastic band. You can still use adhesive if you prefer extra hold.

Ready-to-ship wigs are dispatched within 1–3 business days.

Full payment is required before your order is dispatched. We accept multiple payment methods, including card payments, bank transfer and PayPal.

Our wigs are designed to have a natural-looking hairline, often with lightly bleached knots and a soft lace finish.

We aim to show our wigs as accurately as possible, but slight variations may occur due to lighting and screen settings. Each wig is one of a kind, so natural variation is normal.

Yes, small customisations such as changing the parting, adding layers or cutting a fringe are possible.
Please include your request in the order notes or contact us before placing your order. Please note that a wig altered at your request before shipping cannot be returned.

Yes, many of our wigs allow for styling such as a ponytail. This depends on the cap type and construction. Lace front caps generally offer more flexibility for off-the-face styles.

Small adjustments may be possible. Please contact us before ordering. A wig altered at your request before shipping cannot be returned.

Yes. Wigs can be returned within 14 days of delivery, without giving a reason. You pay the return shipping. See our Refund Policy for details.

Yes, we ship worldwide. Please note that import duties and taxes may apply for orders outside the EU.

Yes, if you are eligible for medical VAT relief, please contact us before placing your order so we can assist you.

We recommend using our cap size guide before ordering. If you are unsure, feel free to contact us for guidance.

Each wig comes with an aftercare guide to help you maintain its quality. We recommend gentle washing, minimal heat styling and proper storage when not in use.

At the moment, we do not offer in-person consultations. However, we are happy to assist you online and guide you through the process.