Shipping & Returns Policy

Order Processing & Delivery

Ready to Ship Wigs

Ready to Ship wigs are in stock and will be dispatched within 1–3 business days after payment has been received.

Each Ready to Ship wig is sold as pictured and described. Small adjustments may be possible before shipping, such as changing the parting, styling the hair straight or adding a fringe. Please leave your request in the order notes or contact us before placing your order.

Please note that a wig altered at your request before shipping cannot be returned.

Pre-Order Wigs

Pre-Order wigs are created especially for you in the style, colour and specifications shown in the listing.

The usual processing time for Pre-Order wigs is 4–6 weeks. Once your wig is completed, we will contact you by email with photos of the finished unit before arranging shipment.

Custom Orders

Custom wigs are created through our Custom Order process and are made to your chosen specifications, including colour, cap size, density, length and styling.

Custom orders typically take 6–8 weeks to complete. Once your custom wig is finished, we will send photos by email so you can review the final result before delivery is arranged.

Shipping

All orders are shipped from the Netherlands. Shipping times depend on your location and the courier used. Once your order has been dispatched, tracking information will be provided via email.

Estimated delivery times:

• Netherlands & EU: approximately 2–7 business days
• International orders outside the EU: approximately 7–14 business days, depending on destination and customs processing.

Please note that delivery times are estimates and may vary due to courier delays, holidays or customs inspections.

International Orders, Import Duties & Taxes

International orders may be subject to import duties, VAT, customs fees or local taxes once the parcel reaches your destination country.

These charges are not included in the item price or shipping cost and remain the responsibility of the buyer. Uncommon Wigs is not responsible for customs fees, import charges or delays caused by customs.

We recommend checking with your local customs office before placing an order.

Returns & Refunds

Ready to Ship and Pre-Order Wigs

You can return Ready to Ship and Pre-Order wigs within 14 days of delivery, without giving a reason. To use this right, please let us know within those 14 days by email or through our contact page.

For a full refund, please return the wig with:

• Lace fully intact and uncut
• No signs of wear, washing, styling or product use
• Original packaging and included items
• The wig in the same condition as received

The buyer is responsible for return shipping costs. We strongly recommend using a tracked and insured shipping service.

We refund the full amount paid, including the standard delivery cost, within 14 days. If the wig has been handled beyond what is needed to check it, we may deduct the loss in value.

If you would prefer an exchange or wish to use the funds towards another order, please contact us and we will gladly discuss the options.

Orders Outside the EU

The same 14-day right of withdrawal applies to orders shipped outside the EU. Import duties and taxes charged by customs in your country are not refunded by us.

Return shipping from outside the EU is the responsibility of the buyer.

We kindly ask international customers to carefully review all product details, cap sizing information and photos before placing an order. If you have any questions before purchasing, please contact us — we are happy to assist you in making the right choice.

Pre-Order Wigs

Pre-Order wigs are made from our standard listing options and are covered by the same 14-day right of withdrawal as Ready to Ship wigs.

Your satisfaction remains very important to us. If you experience any concerns after receiving your wig, please contact us and we will always do our best to find a suitable solution where possible.

Please ensure that the wig remains unused and the lace fully intact if we are to assess any possible options.

Custom Wigs

Custom wigs are made to your personal specifications and are therefore non-refundable and non-returnable. This includes custom colour work, cap sizing, density, length, styling and any personalised requests.

As every custom unit is individually created, please ensure all measurements, inspiration photos and preferences are confirmed before production begins.

If you are unhappy with your custom wig, please contact us. Although refunds are not available, we will always do our best to work towards a fair solution.